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Owned and operated by Havenstructure, we are here to help you design your personal backyard retreat.
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Frequently Asked Questions
How long does shipping take for swim spas and saunas?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order once it ships?
Once your order ships, you will receive a tracking number via email. You can use that number to follow your delivery status in real time from our carrier's website.
What is your return policy on saunas and pergolas?
We offer 30-Day Returns on eligible items. Each product page includes specific return details, so please review your item's listing or contact our team for guidance. refund per our Return Policy terms are outlined in our Return Policy.
Can I exchange a product for a different model or size?
Exchanges are handled on a case-by-case basis depending on product availability. Contact us within the return window and our team will walk you through the options for your specific item.
How do I choose between a traditional sauna and an infrared sauna?
Traditional saunas use heated stones and steam for an enveloping, high-heat experience, while infrared saunas use gentle radiant heat that warms your body at a lower ambient temperature. Our team can help you decide which style best fits your space and personal wellness goals.
What kind of space do I need for a swim spa or pergola?
Space requirements vary by model, so we recommend reviewing the dimensions listed on each product page. If you are unsure about your backyard layout, send us your measurements and our team will help you find the right fit for your retreat.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Uncompromised Quality
Every swim spa, sauna, and pergola is built with deliberate craftsmanship designed to last season after season.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our return policy for your peace of mind.
